When your vehicle has been irreparably damaged, we assess the market value and pay you for your loss minus your deductible (if applicable).
When we write off a vehicle, the decision is based on 4 factors:
- the cost of repairing the vehicle
- the estimated salvage value of the damaged vehicle
- the market value of the vehicle immediately prior to the loss
- loss of use costs, such as a rental (if applicable)
Repairs in the last year
The adjuster will also want to see original invoices for major repairs to your car within the last year to the:
- exhaust system
- electrical system
- repainting of the vehicle
Normal maintenance such as oil changes, tune-ups and replacement of belts and hoses will not affect the market value of your vehicle.
Determining vehicle value
Factors considered in the calculation of your vehicle's value include:
- exterior condition
- interior condition
- condition of mechanical components
- condition of tires
- after market equipment
The adjuster will go over the vehicle's condition and options with you to ensure that there is agreement on them. Then they will submit your vehicle information to Audatex Autosource to determine its value.
Your adjuster reviews the value received from Autosource to ensure it is appropriate and then contacts you with the offer of settlement and provides you with a copy of the Autosource valuation package so you can see how the vehicle was valued, including examples of similar vehicles that have been offered for sale.
Note: Autosource is a comprehensive database from an independent provider of valuation services. It has valued millions of cars, trucks, and classic and specialty vehicles since 1981. We use the Autosource database because it offers values on over 30 million vehicles annually with over 750,000 vehicles added per week.
Disagree with assessment
A difference of opinion as to the nature or extent of repairs should be brought to the attention of your adjuster and the following steps should be taken:
- If the disagreement can't be resolved with your adjuster, ask to have the manager of the SGI Claims Centre or the manager of appraisals review the appraisal.
- If you still have concerns, take the vehicle to a repair shop of your choice for their opinion. They will discuss the repair procedures with you, and if this does not resolve the problem, the repairer will contact the manager of appraisals.
- If your concern is still unresolved, you have the option to try and resolve it through binding arbitration. 2 appraisers - 1 appointed by you and the other by SGI - will choose a mutually acceptable umpire and the 3 individuals will render a decision. You can represent yourself in the arbitration process.
Each party is responsible for their own costs, as well as half of the cost of the umpire. The decision reached is binding on both you and SGI.
A difference in opinion on either the damage estimate or the actual cash value of the vehicle may be resolved by arbitration.
You can appoint an appraiser of your choice - including yourself - and SGI will do likewise. The 2 appraisers will choose a mutually acceptable umpire. The 3 individuals will render a decision. Their decision is binding upon both SGI and you.
Both you and SGI share the costs of the umpire equally. We cannot regulate the costs of the umpire. Costs typically range from $50 to $150. If the parties cannot agree on an umpire, either party can ask the courts to appoint 1.
To begin this process, simply inform your adjuster and they will give you a package, which fully explains the arbitration process.