SGI implements new system
On Nov. 8 to 11, 2008, SGI will launch an upgraded driver's licence computer system aimed at serving customers better.
The improvements include a new driver's licence issuing system used in issuing offices across the province.
In order to implement this system, SGI motor licence issuers will be closed or provide limited services from Nov. 8 to 11.
SGI had originally targetted the Thanksgiving weekend for the system change. This extra bit of time will ensure the new system is ready in order to maintain a high level of customer service.
"We're encouraging customers to avoid taking care of any motor licence issuing business over this period to ensure they receive the best customer service possible," said Anna Lapierre, SGI's Assistant Vice-President of Licensing and Vehicle Services.
"This is one of several phases of upgrades being made to our computer system to allow us to offer improved service and more options to our customers," said Lapierre. "Our service may be a bit slower in the first few weeks as we become acquainted with the new system. We appreciate everyone's patience with us during this period."
As part of the changes, customers may be asked for additional information by their motor licence issuer. For example, customers will have the option to provide the issuer with phone numbers and email addresses, to allow SGI to start the move to more eco-friendly and efficient communication methods with its customers.
SGI will also be asking customers to start providing a physical address rather than a rural route, general delivery or post office box. In addition, customers who are obtaining a new driver's licence in Saskatchewan (including new drivers and new residents) will need to show two documents, such as a utility bill, residential lease or income tax document, to prove they live in Saskatchewan. On each driver renewal, they will be asked to confirm that they continue to reside in Saskatchewan. New residents will also need to provide proof of their legal presence in Canada, such as a birth certificate, passport or citizenship certificate.
Individuals interested in becoming a commercial driver will now need to pre-qualify by submitting a satisfactory medical examination to SGI. This ensures that people qualify medically for a commercial driver's licence before going through the expense and effort to pass the written and road tests.
SGI has made these changes to provide enhanced services to its customers. These changes are in response to a nationwide effort to protect against identity theft and fraud to ensure each driver can only have one driver's licence in Canada.