Auto claims process streamlined for customers
Sept. 2, 2015
Saskatchewan Government Insurance (SGI) is enhancing service for customers through a new program that allows Saskatchewan vehicle owners to have some vehicle damage estimated at accredited auto repair firms.
This partnership between SGI and the auto body repair industry will help streamline the claims process. Customers will be able to have everything from the damage estimate to completed repairs done within one shop, instead of taking their vehicle to an SGI claims centre first.
“SGI recognizes insurance claims are not planned for; dealing with the claims process takes valuable time from our already busy days,” Minister Responsible for SGI Don McMorris said. “SGI is making things easier for customers, by providing an option to streamline simpler claims, so vehicles can get back on the road sooner.”
About 20 repair firms in the province are already doing damage estimates and the majority of accredited repair firms are expected to be estimating by the end of the year. A list of repair firms qualified to do damage estimates is available in our online services. Repair firms will start by estimating smaller claims from more minor collisions.
Filing a claim will remain the same for customers. When it is time to get the vehicle’s damage estimated, they will be asked where they want to have the estimate done. Their adjuster will let them know whether or not their chosen repair firm qualifies to perform the damage estimate. If it does, the customer can take their vehicle in and have everything done in one location.
“It’s a one-stop shop,” McMorris said. “The repair firms can help improve the customers’ claim experience and customers get their vehicles fixed faster. It’s a win-win, which is why we’re so excited to give Saskatchewan residents this new option.”
Repair firms must undergo training every year to keep up with damage estimate policies and procedures. Significant checks and balances are already in place for auditing to ensure customers are receiving accurate estimates for vehicle repairs, including an annual drop-in to each firm.
Each year, there are more than 200,000 auto damage claims in Saskatchewan. For more information about the claim process, visit the claims section.
Saskatchewan Government Insurance (SGI) is the province's self-sustaining auto insurance fund. SGI operates 21 claims centres and five salvage centres across Saskatchewan with a head office in Regina. SGI also works with a network of nearly 400 motor licence issuers across the province. Customers can now do some transactions online. Look for the MySGI link under Online Services on your motor licence issuer's website or SGI's website.