SGI CANADA offers tips for customers dealing with flood damage
May 1, 2013
With some communities across the province dealing with flooding and many others facing the risk, SGI CANADA is providing information on what to do in the event of a sewer back up claim or flood damage to a vehicle.
“We're here to help our customers through this,” said Andrew Cartmell, President and CEO of SGI CANADA. “Customers shouldn’t feel they need to file a claim right away. First and foremost, take care of yourself and your family and make sure everyone is safe.”
Customers who suffer property damage or losses due to flooding should contact their insurance broker. An adjuster will be assigned as soon as possible to assess the damage.
While waiting to see an adjuster, people should take steps to protect their property from further damage or loss if it is safe to do so.
SGI CANADA suggests that you:
- Clean up as soon as possible. Seek professional advice on how to clean up and take whatever reasonable steps you can to minimize the extent of your loss.
- Don't throw anything out. Store damaged items in a reasonably safe place so the adjuster can see them when he or she arrives.
- Have any appliances (including furnaces) that have come in contact with water checked by a qualified electrician, dealer or serviceman before you use them.
- Do not touch any electrical systems or panels until you know it is safe to do so, especially in wet or damp conditions.
- Move damaged belongings to a dry area with good ventilation.
Property owners should keep track of cleaning expenses as they are considered part of the insurance claim. SGI CANADA also encourages customers to take photographs or video of their damaged property to give to their adjuster.
Customers who have vehicles damaged due to flooding can file an auto claim online using the SGI Auto eClaim service. Or, you can call the nearest SGI Dial-A-Claim Centre to file a claim and set up an appointment with an auto adjuster.
For more information, including what is and isn't covered when it comes to flooding and when you should file a claim, visit our spring flooding page.
Saskatchewan Government Insurance (SGI) is the province's self-sustaining auto insurance fund. SGI operates 21 claims centres and five salvage centres across Saskatchewan with a head office in Regina. SGI also works with a network of over 400 motor licence issuers across the province. Customers can now do some transactions online. Look for the MySGI link under Online Services on your motor licence issuer's website or SGI's website.