SGI computer system upgrade to benefit customers
Feb. 10, 2010
Upgrades being made to SGI's computer system will mean increased convenience and options for its customers.
In order to implement the upgrades, SGI's system will be shut down from the evening of Feb. 12 through Feb. 17. As issuers will only be able to do transactions manually while the system is down, some issuers may choose to adjust their office hours or close altogether. A list of issuer availability is available for your reference.
Although there is some temporary inconvenience, customers will see long-term benefits from the new computer system.
"These system changes will mean SGI is able to move forward on important new services for our customers," said June Draude Minister Responsible for SGI. "Customers will now have the option to register their vehicles for shorter time periods. This is something they have asked for, and now we'll be able to meet that request."
Following the system implementation, customers will have the option of registering their vehicle for any term ranging from 28 days to 365 days. The current minimum registration period is 89 days.
Currently customers must purchase multiple 24-hour permits if they need a permit for more than a day. This upgrade will also allow SGI to introduce a new eight-day permit that will be particularly useful for customers needing a temporary vehicle registration for reasons such as moving their vehicles for repairs or obtaining safety inspections.
The new system will also include changes to the AutoPay monthly payment program.
"AutoPay customers will no longer need to renew their vehicle registrations and replace their licence plate stickers each year. As long as they declare their eligibility for Saskatchewan registration annually and their account remains in good standing, their registration will remain valid," said Draude. "They'll be given a 'Continuous' sticker and a continuous registration certificate to reflect the new continuous registration term."
SGI cautions that there may be some delays following implementation of the new computer system as SGI works through any issues, and staff and issuers become accustomed to the new system.
"We'd like to thank all of our customers, motor licence issuers and employees for their patience and cooperation as we work to provide improved service," said Draude.
Saskatchewan Government Insurance (SGI) is the province's self-sustaining auto insurance fund. SGI operates 21 claims centres and five salvage centres across Saskatchewan with a head office in Regina. SGI also works with a network of over 400 motor licence issuers across the province.